So what do I do if I have an issue? How is customer service handled?
Hi there! This has a 90-day HP warranty so you’d start with them. Remember to register your computer on their site.
And of course, Woot CS is here to help you.
Our return policy is linked in my signature.
have had an issue with win 10 going into a loop. I got help but HP support said your 90 days is no good for anything that physically goes wrong and that you are infamous for offering warranties for them that are not valid. What’s up with this???
Hi there. You’ll need to register your computer to start up the warranty. More information is below.
If that doesn’t work, please use the Woot Customer Service form for assistance.
Once you register your HP product, you will receive either a 90-day warranty (Consumer/Gaming PCs and Notebooks) or a one-year warranty (Business Class PCs, Notebooks, and Printers).
To register your HP product, go to:
You may be asked to provide proof of purchase to reset warranty dates. In addition, you may be assigned a case number. Please write this number down in case you need it later.
In HP declines to reset the warranty after you provide proof of purchase, contact HP at 800-HP-INVENT for assistance. Make sure you get a case number from HP when talking to them.
If HP still doesn’t reset the warrant, please contact Woot customer service. You must provide the HP case number AND serial number for the product. Woot customer service will work with the vendor to escalate the issue with the HP Support team
Warranty Service: If your HP product needs service, please contact HP at https://support.hp.com/us-en/contact-hp or call HP at 800-HP-INVENT.
Note: If you encounter issues registering your product, please allow HP to troubleshoot the problem. Once HP is done troubleshooting the problem, customer will receive an HP Warranty case number. If you feel that HP Warranty support is not meeting expectations, please contact Woot customer service. You must provide the HP case number AND Serial number. Woot customer service will work with the vendor to escalate the issue with the HP Support team