In my experience (2001-04), HP’s service went WAY south after the merger with Compaq in 2002. At least you’ll only have 90 days to spend in phone-tree hell, though.
Seriously, unless your idea of tech support is repeating the same information to three different people with 45-minute hold times in between before you get to talk to a competent tech, stay the hell away from HP. Every company has service tiers, but HP puts up such immense resistance to help you that they shouldn’t even call it “support.”
This computer is a powerhouse for the price. Sadly, my last refurbished HP desktop purchase will be my last. Not only did the machine die twice in 3 weeks, but HP tech support sat on the issue for so long that I had to argue with them to honor the repairs they promised weeks before the 90 day support expired.
This is a pretty sweet deal!!! I work at Best Buy and we just had this unit for 1014.99 about 2 weeks ago. Now it is clearance and is no-longer sold. The replacement model has a larger HD and offers a better graphics card for the added HD-DVD drive. But overall this is a sweet HP Quad!!! This unit never over heated and always ran our demos with no issues what so ever. THIS IS A SWEET WOOT!!!