I bought one and it arrived way earlier than expected. The downside is that the computer won’t turn off. When you press shut down, it restarts. The same thing happens when you close the lid.
How should I proceed??
I’m very sorry. You can contact HP to see if they can help you figure it out.
If you’d rather return it, please use the Woot Customer Service form for assistance.
Make sure you register the computer before you contact HP
To register your HP product, go to:
You may be asked to provide proof of purchase to reset warranty dates. In addition, you may be assigned a case number. Please write this number down in case you need it later.
In HP declines to reset the warranty after you provide proof of purchase, contact HP at 800-HP-INVENT for assistance. Make sure you get a case number from HP when talking to them.
If HP still doesn’t reset the warranty, please contact Woot customer service. You must provide the HP case number AND serial number for the product. Woot customer service will work with the vendor to
escalate the issue with the HP Support team
Warranty Service: If your HP product needs service, please contact HP at https://support.hp.com/usen/contact-hp
or call HP at 800-HP-INVENT.