WTF! This is the 4th email to you guys about a shipment that I did not receive. Below is the information and what happened. I have confirmations that you received the support request, but have heard nothing for over a week now. Someone take care of this.
Details for Wine.Woot Order #42571659 - Phat Goose
Order Date: December 3, 2012
I had to step out on the day it ended up being delivered, so they left a 1st delivery attempt sticker on my door. I waited the next 4 days for them to return but they didn’t. I went to check the order status and it was already being shipped back to Sonoma. I called the shipping company and they claim that Woot put a single delivery order on the package and it wasn’t their fault. They of course couldn’t provide proof that you had done that.
Anyway, all I want is clarification on the product and/or refund. I would really like the wine and even attempted to contact you through the community when it was offered again 3-4 days ago, but no dice. Now that you have signed for it, I am guessing my card will be refunded. If there is a way to resend the wine, that is my preference, but if not, please someone respond as to a refund.
I know its the holidays, but I have always had great customer service/support from Woot, but this is getting out of hand.