Issue with payment

Hey there,

I’m new at Woot and I was supposed to receive my first payment (with more than 20$) on January 15. I reached out to your team by email (artistsupport@woot.com) but they said they paid me and they would check with my bank, but I never received anything. I replied to the email but I’ve got no response so far (over a week…).
Could you help me with that?

Thanks

Leticia (Leepianti)