I have an issue with a laptop recently purchased and have reached out a couple of times regarding support and am not getting any responses. It forces me away from the self-return due to the battery in the laptop. Does CS actually respond?
Yes.
Please allow 48-72h for a response.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
The lack of self serve returns for common items that have batteries is likely not helping this delayed response. When I sent the email it said 24-48 which has passed.
Unfortunately that message doesn’t get updated when there’s a bad backlog.
I WILL pass this on to Woot staff to look at, though.
(Also, multiple tickets can get the system to accidentally mark them as duplicates.)
Fyi- batteries require special return labels, that’s why they’re not available on the self-return option.
And yeah, CS is pretty backlogged at the moment. I can’t see the actual wait time though. The return label will come directly from UPS and not Woot.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
I appreciate all of the info on this. Hopefully they can figure out how to update their system like other retailers to reduce the burden this must add to the CS team. Totally understand they need the additional hazard label, just haven’t had issues with other retailers providing the appropriate label on a self service return. Hopefully I hear back shortly. Thanks again!
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Hello. I see a return label was sent to you on 8/28.
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