This was an open box laptop that has never been used. There wasn’t even a spec of dust on it. It arrived in a generic box with the charger cable and nothing else. It came with Windows 10 pre-installed and the laptop booted right up. I basically just got a brand new machine for a fraction of the cost. It came with 2 4GB memory chips, I upgraded it to 16GB for $60. This was a really great deal.