In addition to the extremely poor packaging, the company that did the last round of refurbishing did not seem to give a rat’s behind about the quality of product they were selling. Many reported missing parts, screws, cables, manuals, etc.
Personally, I only just today found that the reason my base was so wobbly was because they didn’t install all the screws on the base, and some of the screws were completely rounded off. Fortunately I have the tools to be able to handle removing them. Beware of these LG refurbs. The promise of better packaging isn’t likely going to solve the other problems (i.e. quality control, shipment notifications).