I bought the Ultimate One remote about 2-3 months ago from here, I just got around to setting it up this past weekend and I’m liking it, controls 6 devices for me.
The wall adapter arrived charred and melted like it had been in an electrical fire, one of the metal prongs that goes in the outlet was loose and looked like the grill of my bbq. I contacted Woot for warranty and they told me it was Logitech’s problem. I contacted Logitech 9which was a pain in the ass) and they said it was Woot’s problem as a third party seller. I could see where this was headed and didn’t want to be jerked around so I took initiative. I noticed the AC adapter was 5 amp, the same as my iPhone charger, I had a USB cable laying around so I asked Woot for a $10 refund to cover my expense in buying a universal adapter and they immediately complied. Still disappointed they shirked responsibility and just agreed to the nominal refund to get rid of me, I should have asked for a little more
Egads, I’m very sorry for this. We buy directly from Logitech so they should have helped you. It’s likely a new rep or something. Always feel free to touch back with our CS when a warranty holder won’t help you.