It’s so cute.
I bought one of these when it was last on sale, just over a week ago. The manual admits that while there are twelve stitch functions on the dial, it’s only capable of running the three line stitches A, B, and C. Certainly frustrating to find the machine had a quarter of the functionality as advertised. Now I’m just using it to practice fitting shirts, and it’s likely not good for much else.
You’ve got a 90 day warranty. It’s not as described so if you’d like to return it contact CS.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)