Do not waste your money on this product. I bought the twin size topper for a guest bed, and it’s been laying out flat for weeks now, and it still hasn’t fully expanded. There is a gap of about 10 inches from where the mattress ends, and where it’s cloth encasement ends. Additionally, it doesn’t lay out smoothly, there are hard creases, where the mattress was folded, that simply will not smooth out. If it wasn’t such a hassle to get it back in the cheap box it came in, I would have returned it.
I’m sorry for the problem with the topper. Please make sure you contact Woot Customer Support.
Please contact Woot Customer Service for assistance. From a browser, use the Woot Customer Service form. In the Woot App, choose Account from the bottom navigation and then Support.