Why the condition says it’s “new” or “open box”? Which one is the real state of this product?
The units in this sale are being sold as open box condition. That means that they have been opened due to being a photo sample, a tested good customer return or having damaged packaging. Some non-essential items may be missing from the box. The unit may not be shipped in retail packaging. That is the reason for the reduced sale price and the reduced warranty.
The box was opened, but the product was not used.
That’s not what people are reporting that got the same item a couple of weeks ago. There are a lot of folks that got really beat up devices with lots of scratches.
If you get one of those, you need to report it to customer service and have them fix the situation.