Microsoft Xbox One 500GB + Kinect & Game Bundle

Who is the factory that reconditioned?

We don’t have or release that information. Sorry.

In the box: (Some items may be missing due to this product being open box condition)

Xbox One Console
Kinect Sensor for Xbox One
Wireless Controller
Chat Headset
HDMI cable
Power Supply
Ryse: Son of Rome full game download card

These do not seem like “non-essential” items.

I would think that “non-essential items” would be things like documentation or batteries for the controller.

Yes i bought this tuesday and got it in the mail yesterday…there was no ryse son of rome code or game with it.

Oh no! That’s no good. If you haven’t already, please use the Customer Service form for assistance.

Mine also did not include the game card. I will open a Customer Service request as well.

Sorry about that. I hope customer service gets you taken care of asap.

No game download card seems to be a common problem. I too didn’t receive one and have contacted customer service. Best of luck to everyone in getting one.