If this ever comes back to woot, be mindful buying it. I got it for work and it’s randomly turning off when nothing is even touching it. It also don’t change smoothly between settings. Overall disappointed in it 
Sorry about that. Make sure you reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.