I ordered one of these. It never worked. Made a bunch of noise but the moving part inside never actually moved so no food was dispensed.
That’s no good! Did you get in touch with Customer Service? If you haven’t already, you can use the Customer Service form for assistance.
I ordered two of these for my cats. Poorly designed because they can reach their paws inside and feed themselves whenever they wished. Now I have two FAT cats.
Also, they are battery powered and the batteries only lasted three weeks. You can buy a separate AC adapter on Amazon.