Good to know this has Balls of Steel on board.
Mine came used (With an Amazon LPN sticker on it) and all beat up and messed up in the box.
REALLY not cool, Woot. REALLY not cool.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Sorry about that. We got the inventory from Amazon. Sounds like they put a return back into inventory. 
Yeah, whoever took this back into inventory was not paying a lot of attention, the box was pretty trashed. That said, as best as I could tell, the system was working ok. Trakball is a little flaky but better after the firmware update (which sounds to be pretty common), so I’m hoping whoever returned it just didn’t like it.
I ended up just taking a partial refund instead of rolling the dice on a return/exchange. Hopefully it was the right decision…!