My Orders Keep Getting Cancelled??

Information Desk
1

Hello, I’m a new customer and I’ve tried placing an order 3 times now and it keeps getting cancelled. I don’t know why that is, all my payment info and everything is correct. I have emailed customer service, waiting on a response. I also contacted Amazon Pay directly and they said to reach out to Woot because they don’t think it’s an issue with my payment but something on Woot’s end. Could the item be out of stock? I can’t think of what the issue could be. Is there anyone that could help or give advice please? Frustrating because the promo code I’m using expires in a couple days and wondering if I’ll even get a response back in time.

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A message was left for staff. I’m not sure what the issue would be. I think you’ve done all the right steps, but here’s the things to try blurb.

Hi there. Sorry for the problems. Woot’s payment system is automated through AmazonPay. We have no control over payment process, security checks, etc.

Things to try:

  • Make sure your shipping address matches your billing address of your card.
  • Try removing/re-adding the card in your Amazon Wallet (not through Woot checkout)
  • Try another card. Add it via your Amazon Wallet.
  • Reach out to your bank.
  • Reach out to AmazonPay

(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)

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Thank you for the response! I have done all of these things. I tried two different cards and it still won’t go through. One of the cards went through fine on my mom’s account, since she used this payment on her Woot order with no issues. AmazonPay told me that they don’t believe to see an issue with my payments, they said it looks like something on Woot’s end. I’m thinking it could just be the item itself it seems like.

1 Like
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Hello. Looked at a couple orders and they’re both denied by Amazon Pay or your bank - we don’t have a lot of information. Amazon Pay is a closed system to 3rd party retailers meaning we can’t see or override anything.

I’m sorry.

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