Neato XV-21 Pet & Allergy (Scratch and Dent)
Shipping Options:: $5 Standard OR $15 Two-Day OR $18 One-Day
Shipping Estimates: Ships in 1-2 business days (Wednesday, Mar 30 to Thursday, Mar 31) + transit
Condition: Factory Reconditioned
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Nice device to have, if it works. Mine has the battery problem, with the cryptic message in the display. Replaced the battery. Still has the same exact issue. I think the battery connectors overheat and don’t make decent contact anymore. Mine do look a little yellowed, like they got too hot. It seems to take a charge, but then won’t run.
a lot of negative comments earlier. what happened to those?
This is a different sale. Those were unknown color. We sold out of those. Now we have these that will look like what you see.
Stay away! These XV-21s have an issue with capacitor C10 that keeps these units from waking up from deep sleep and become a pain to reboot using your computer USB until they just don’t work anymore. Myself and two co-workers have had the same issue with these refurbed units. The Neato website has also discontinued any updates for the XV-21.
I’m with you. bought one of these awhile back here on woot and loved it…until it would not stay working. only lasted 3 months. would not buy another.
Good at cleaning, not great with batteries. I’ve been through 3 units, all ended with battery problems. If they could fix the battery problems, I would say Neato is one of the best robotic vacuums.
This is what astounds me, and I’m not pointing out this one, but the concept every time these products are offered: “I’ve been through 3 units, all ended with battery problems. If they could fix the battery problems, I would say Neato is one of the best robotic vacuums.”
Variations of this, from people who apparently really love robotics, abound.
My so-called refurb Neato never worked and there was still part of a dirty Q-Tip in it from some other owner. I got a refund and never looked back.
This isn’t some Kickstarter product with growing pains that we sort of forgive. It’s a recurring problem.
Got 2 of these as a house warming gift. Both units have depleted batteries that wont hold much (read 10 min) worth of charge.
Save your money… get new or plan on some additional costs like new batteries.
DO NOT, I REPEAT DO NOT buy this. I have had nothing but problems with the product as well as their customer support team. Piece of crap!
I too have that issue. When the Neato pauses for a long time,it loses the LCDscreen. I have to connect it to the computer and hold down the power button. Sometimes even have to reset the battery. i do this about once a week.
Customer service used to be outstanding. Not so anymore. I guess they have had too many issues.
MINE TOO!!! I have replaced batteries on both sides and it keeps erroring out- I am so pissed.
With all due respect . . . ROOMBA!
i bought a refurb from w00t last year. my neatno/super nintendo model x-21 is still going strong. I have had none of the reported battery issues. When i received my neato, it looked brand new with plastic over all the sensors.
Only reason that I would buy this is because it looks like an SNES, but I could get 6 SNESs for the price, so…
Purchased Mar 29th 2016 from Woot advertising 90 Warranty.
Called customer care on Day 4, April 2nd 2016, and they were very helpful. Called customer care on Day 55, May 23 2016, and discovered all customer care phone numbers listed on the website are now routed to Square Trade (+1-315-658-6204 and +1-877-296-3286).
Square trade claims I had to have selected and purchased a warranty from them to get service.
DO NOT PURCHASE THIS PRODUCT IF WOOT ADVERTISES A 90 DAY WARRANTY. THERE IS NO WARRANTY. A REFURBISHED PRODUCT LIKE THIS ONE WILL STOP WORKING WITHIN DAYS OF START AND WITHIN THE WOOT ADVERTISED WARRANTY PERIOD BUT NO ONE WILL HELP YOU.