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Hereās information on how to updated your Woot! email address:
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LIterally have the same issue as EVERYONE else here; tablet just reported āstolen or missingā today. I also called Samsung and they said I have been scammed and need to contact the seller. I contacted customer service on Woot so lets see what the response is; this is literally my first time getting a samsung tablet and a tablet at all from Woot so this is surprising and disappointing 
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Probably shouldnāt advertise, but once you get your refund sorted, thereās a sale for the Lenovo Tab Plus at $200 at Lenovoās website, with free shipping if you join their free members program thing.
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TT please respond to my emails, a whole week passed and no response
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They sent you the return authorization about 30 minutes ago.
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Iām having the same issue with my tablet of it all the sudden being locked and reported stolen. I emailed customer service when it first happened before finding this forum.
Do I need to wait until I hear back from them before I initiate a return? I donāt want there to be an issue with the refund because Iām sending back a locked tablet.
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Customer service will respond in 24-48h. You canāt do a self-return due to the battery in the tablet.
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Got my return authorization, had to clarify to woot customer service that the package wasnāt stolen, but the tablet was saying it was reported as stolen and remotely locked out.
Amazon has had the same model for $220 (B0CLF2DNMV), historical low is $180. Friendly reminder to remove any microSD card and factory wipe it (turn off, hold power + volume up to boot to recovery mode) before returning it.
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Hi all, same situation here as of last week. Woot confirmed its eligible for a return and the device has been sent off.
The CS team stated that a replacement device would be sent. Has anyone had a replacement shipped out yet?
Thanks
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I was told that there is no more stock available to do a replacement and either way Iām not confident that the replacement wouldnāt have had the same issue, assuming it were to be from the same stock. Not sure why Woot canāt work with the vendor and with Samsung to sort out the issue and get them unlocked unless all of these are truly stolenā¦
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/s
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Customer Service tells me they are sending another one. I hope it is not reported stolen too. I wasnāt expecting a replacement, so I ordered a used-very good on from Amazon for $183.61. I will keep whichever one works or works and is in the best condition.
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Be careful! I bought one a month ago. When I tried to set it up, I found out it was stolen merchandise! Contacted WOOT, was assured they would send a new one. Waited for almost 2 weeks, received nothing. Contacted them again. They said we donāt have any left. Now the customer service rep had told us to wait for the new one before sending it back. If I hadnāt reached out to find out where it was, Iād still be waiting. WOOT had no intention of contacting us. Itās bad enough they are selling stolen merchandise, but trying to screw customers out of money is reprehensible!
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Iām very sorry that the customer service rep didnāt do the appropriate follow-up. Iāll touch base with CS.
Update: No need to wait to send the other one back. Please go ahead and do so. It looks like the replacement did go through late last week so it should ship soon.
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The used one I got from Amazon was like new and works, so far. I contacted customer service yesterday to tell them I would rather have a refund than replacement now. Still waiting on instructions. They will probably reply in the middle of the night as usual.
Going through the whole updating email / password on woot so I can get a response. But pretty much radio silence from support (my email is an outdated one and I donāt have access to). Emailed them to change it and no response or anything, so sitting on a dead tablet since I canāt request a refund / exchange
The 128gb model is currently down to $209 on the mothership: Amazon.com : Samsung Galaxy Tab A9+ Plus 11ā 128GB Android Tablet, Big Screen, Quad Speakers, Upgraded Chipset, Multi Window Display, Slim, Light, Durable, Kids Friendly Design, US Version, 2024, Graphite : Electronics
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Hi there. Did you reach out per the instructions here?
Hey TT anybody else in this company that can answer and email with a refund request for this samsung a9+tablet, in the forum you are the only one who answer and direct me to customer service, but looks like you guys donāt have that department, itās been more than 3 weeks since this issue and still no resolution, COME ON
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