So I was thinking about purchasing this scooter because the specs and price seemed absolutely amazing!
However, given this a refurbished unit I thought it wise to have a look at the warranty and actually you know READ the specific terms of it…
Here’s just a few of the best gems I found:
Only 90 days total coverage and only the primary components are covered (Frame + Motor).
- Battery, Wheels, Steering assembly etc are all expected to degrade via “normal use” and will not be serviced, period.
Mandated binding-arbitration for any and ALL disputes initiated by the purchaser (YOU!). And, should you LOOSE the dispute NineBot also has a provision saying you may end up being responsible for “reasonable” attorney and legal fees cost!!
Please Note: It IS possible to opt-out of the arbitration clause, here’s how;
“To opt out you must send notice by e-mail to Ninebot at email@example.com, with the subject line: “Arbitration Opt Out.” The opt out notice by e-mail must include (a) your name, address and phone number; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the Serial Number. Alternatively, you may opt out by calling 1-866-473-4929, prompt 2 no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product and providing the same information.”
Automatic voiding if any of the following occur:
Purchased from unauthorized reseller (Not sure whether Woot is or not…)
Scooter used in a manner other than accepted “normal use” such as; Going up and down obstacles or stairs, allowing riders who are over the recommended weight limit (220) to ride it.
Purchase invoice AND original warranty doc not provided at initiation of service request.
All of that being said, I am no longer comfortable spending this much money on a device whose primary purpose is to be used on a regular basis as a mode of transportation!
Things are GOING to break down regardless of how careful you are, and it seems pretty clear when they do you are going to have a HELL of a time getting NineBot or anyone else to take responsibility and fix the issues!