November payment

Good morning,
My design was published in the week between October and November, I expected to receive payment by December 16 but to date I have not received anything yet.
I sent several emails for information but I never received a reply, how can I do?
Thank you very much.

Episode 12 Snl GIF by Saturday Night Live

Howdy, @Clath678. Looking into this now, and will respond via email. Sorry for the delay!