Product is announced as new, but mine came in a very damaged box, it was missing manual, missing hose, missing the plastic rolls and vaccum bags. Box had only the machine, the sealing bar, and power cord. Looks like an open box, not a new product.
Despite all damage to the box and missing accessories, the product works, I tested with vaccum bags I already had from different brands (FoodSaver, Anova and Kirkland).
The vaccum is just enough, but I have other smaller machines for domestic use which are capable of pulling more air, I expected better from a machine graded for professional use.
The vaccum chamber is of decent size, much better than the Anova which I also have and used quite a lot.
I’m not returning the product, it works just fine, but I want the missing hose at least, preferably all the missing parts.
Woot won’t have the missing parts.
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 48-72h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)