Order processing for 14h, not charged and no confirmation email?

Hi! I placed an order last night (14 hours ago, at around 9.30pm EST on Sep 8). When I checked my order now, the status is “Not Yet Shipped”, but there is also a note saying my order is still being processed. I didn’t receive a confirmation email and I still haven’t been charged. I also checked the sales stats snapshot. My order at 9pm is not shown but other customers bought later are already on it.

This is my first time here and I don’t know if this is normal. I’m not sure if there is anything wrong with my account, payment, or the order itself. The item will be sold out soon, so should I cancel and try again, or just wait?

Thank you! :heart:

My order was processed at the time I submit this question :rofl: :rofl: :rofl: That’s really an interesting experience

I guess there is no problem now.

Thank you, Woot!

1 Like

Welcome to Woot!

I’m not staff, but in my experience, the charge doesn’t go through until the product is confirmed. Many are fulfilled by Amazon (and to a lesser extent, the vendor themselves), so until their system comes back with a confirmation, Woot won’t confirm it either.

As for not getting a email, that I cannot explain. Have you if the email got filtered into the promotions or spam folder?


This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.