Damaged Upon Delivery
Order number is 30408709.
I bought a Phillips 47pfl5704D/FB referb from WOOT!.com on 06/20/2010.
I’m uncertain who is responsible and who will make good on this sale.
I called Philips who instructed me to contact Woot directly.
The TV was delivered today (June30, 2010). UPS was the carrier. The box was ripped and dented although the TV’s case didn’t show obvious physical damage. Once I hooked the TV up, it displayed a garbled and frozen screen, black in areas and thin vertical, diagonal and colored lines elsewhere. The unit was completely nonoperational meaning it couldn’t change input sources, channels, nothing.
I contacted UPS who will be picking up the unit tomorrow (Thursday July 1, 2010.) and have a damage call tag.
Philips says that my 90 day warranty started when purchased - UPS says at least 2 weeks before a replacement would be issued, assuming the UPS is found to have damaged during shipping.