This is junk. I got it for my son for Christmas and we’ve tried multiple types/packs of film…you can barely see anything after 30 minutes. Waste of money, especially buying all the film I bought at Christmas that is worthless now. 
Hi there. I’m sorry for the problems with the camera. I don’t see this item on your orders for this account. You do have a
Warranty: 90 Day Woot Limited Warranty
If you’re within that time, reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.