I just purchased these a few days ago and am very disappointed at the sound quality. I hear static and very little bass. I had to go back to my wired Beats. Sigh… I had high hopes for them.
Sorry about that. Feel free to reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.