I just noticed that prime shipping (which worked just fine last month) is broken for my account now.
I ordered a gift on Monday with the anticipation of prime delivery and not only did I get charged for shipping but it will arrive too late to be useful as a gift!
I wanted to order something today that was labeled “free 2 day shipping with Prime” (aka the little blue truck) and it WON’T offer me prime shipping despite being logged in via Amazon with a Prime account active until July 2020
Please get your **** together and fix this.
I’ve emailed support but 24 hours for a response is ridiculous (especially for a company owned by Amazon which offers realtime life chat) .
Please advise and fix ASAP
Hi there. Sorry for the problem.
Here’s a few things to try:
- Log out of Woot and log in using the Login with Amazon button
- If you are using Microsoft Edge, switch to Chrome or FireFox
- Clear cookies for Amazon & Woot
- Allow cookies from Amazon & Woot
- Allow pop-ups; turn off pop-up blockers
- Log out and back in on Amazon, especially if you’ve changed anything there (e.g. cards, email, etc.)
- Try an incognito or private mode in your browser
If those don’t work, let me know the following information:
- App or Desktop?
- Device & OS/Version
- Browser & version
- Exactly what is happening and when it happens.
One last thing, if you recently changed something on Amazon (payment cards, address, etc), log out of Amazon & Woot. Log back in to Woot using the Login with Amazon button.
PS: Our wonderful CS teams often answers within a few hours.
PPS: Needs more exclamation points.
Sorry my Exclamations got the better of me
Okay I figured it out. I had to go to amazon and revoke the “Login with Amazon” from woot.com and then log back into woot.
The prime status was correct and I was able to place my order.
The downside is the gift I ordered Sunday will probably not be here in time because I assumed it was working then.
Thanks for the quick response.
To comment on my comment, I think somehow Woot was picking up my Amazon Japan account (which is not prime) based on the address options.
Interesting. Very interesting.
Glad you figured it out.
I just had this problem too, and I chose a different shipping address and then everything recalculated and the shipping became free. I was good with the default address and payment method, but when clicking the place order button nothing was happening (and it didn’t calculate taxes, but I wasn’t going to complain). I think you have to click into the Amazon Pay stuff to get it to work, and that triggers the free Prime shipping