Dear Woot Staff!
I’ve got a problem with my January payment. I’ve received not the amount that I should have received (like a lot of smaller one).
I have previously contacted ArtistPayments and even got to AccoutnsPayable team. They said that they contacted your bank and the bank said that the right amount (bigger one) was issued, not the smaller one that I received on my account. As a confirmation accountspayable gave me some technical info with wire reference.
I have contacted my bank and they said that this “technical info” doesn’t prove anything and that they received only smaller amount of money (and yes, it was from Woot) and I should contact you.
I have sent several letters about the situation to accountspayble (and directly to the senior accountant), but after some point they stopped responding.
Can anyone please contact them,so they answer me, check this situation once more and this problem can be finally solved?
P.S. My bank specifically asked about some e-document with SWIFT message. Can you please ask accountspayable about that?