We’re sorry to hear that your purchase is experiencing issues.
Since the product has a 180 Warranty through Vivitek, we recommend visiting their support page: Vivitek Tech Support. They should be able to help resolve the issue you’re encountering.
If they’re unable to assist you, please feel free to email into Woot Member Services at email@example.com and let them know. They’ll be able to answer any questions or concerns you might have.