Qi wireless charger issue!!

I just recently purchased a Qi HB wireless charger and I can not seem to get the receiver and charger to connect…

I placed the receiver with the prongs on the top 2 tabs of my Samsung Galaxy Note 3 and cover off or on it will not connect !!

Can someone help me please?!?! Is there a trick to using this or did I just get a defective device?

Sorry for the trouble. You might reach out to the manufacturer; they probably have more insight.

Additionally, if the charger was purchased from woot, please email the order info and issue to support@woot.com.