I purchased a couple of the vbp-5000 dvd/vcp machines a couples weeks ago. Shortly afterward I recieved one of the units. Paying attention to the e-mail that packages may arrive on different days, I waited a week past the arrival of the first to start wondering what was going on. I e-mailed Woot (email@example.com) asking what was going on (this was on the 16th), and have not yet recieved a response.
So, Friday (18th) morning, shortly after midnight and checking the day’s woot, I decide to call Fedex since they have the package listed in TX (as in it never left there) and ended up getting a call back later in the day from a local guy. With Fedex researching it I felt better and left it till today.
Today rolls around and I call the local guy who tells me he has been unable to locate it. He recommends I get a claim rolling so I can do…umm…something I guess. Doing that, I call up Fedex global and they tell me that Woot was paid the insurance claim on Friday. I also find out later that my package made it to Salt Lake where lost goods apparently go to die, but is now on its way back to Woot.
So here it is 2 weeks after my order, short $88, a dvd/vcp player, and no one from Woot seems to want to talk to me. And all this on my first Woot purchase. Does anyone have any suggestions on getting this resolved? I have no problem with Woot beyond the lack of communication. I recognize that shipping problems (lost labels, etc) are going to happen and it just happened to be my turn for one, I just want to get this resolved and get back on my merry way and wait for a chance at a BoC in the future. Thanks for your input!