My Zune Adventure…
For anyone else on this zombie discussion, I had a fun ride with my refurb Zune 30 from this woot-off. It was DOA but appeared to be in good shape, so I asked another wooter if they would send me theirs to frankenstein a working zune.
A quick battery swap got the bad-boy working. Charged it up, added lots of content – poscasts, audiobooks. music, tv shows, etc. Next day, off to the train and… ka-blam battery dies in 20 minutes (from a full charge).
Another bad battery, thought I. So I dial up ebay, and buy a new battery. A few days later, I installed installed it and it sprung back to life. I give it a darn good charge and back on the train the next day. 20 minutes later I get a low-battery warning, so I power it off.
When I get to work, I read online that the charge and unit can get out of sync so the Zune needs to be reset. I do so, and when it comes back, I get the plug/battery icon thingy. I have no way to charge it. so it simply dies again. Unfortunately, no amount of charging will bring it back again, so back to paperweight status.
On a lark, and after a few beers, I decide to call Microsoft to see if there is anything they can do. The tech informs me that the warranty has expired (this I knew), but goes on to say it’s a common problem with the hardware and will need to be repaired. As I’m about to hang up, he asks if I got it recently. I tell him I did. He then tells me he’ll send a repair box and I should send it in with date of purchase. A few days later I get the box, and in it goes the Zune and my Woot receipt with a note that the random “box” contained the Zune.
So I wait. And not optimisticlly, either.
Today, I get an email stating that my service request is complete and they will let me know when it ships back. I again assumed they would reject repair and I would simply get back a broken Zune. To my great surprise, however, I checked the status online, and my warranty information changed from expired to 1 year, ending 12/15/2009.
I’m either getting a repaired or new (refurb), Zune! And if it gets wonky in the next year, I’m covered as well. Either way, if I keep it or drop it back on eBay, I just got a whole lot more value out of this.