I ordered a laptop and the one that arrived was not the one I ordered - even though the packing slip seemed like it was. So then I emailed customer service and all they said was the same canned thing “We’re sorry about that. We’re aware of the issue, and our staff is working diligently to address it.”
OK - so you are working to address what? Do I get to send it back? How is this going to be corrected and when? I needed the laptop this week and now I have no idea what to do.