Okay now I am ready to bang my head against the wall. I updated my email address AFTER the first reply from customer service, and now they replied to me today saying they can’t discuss it with me because I emailed them from an email not linked to the account… since I updated my email address.
On top of that, still unable to provide me with the shipping label to return the package…
So they have the tracking, and the label has been created, yet I am not being provided with the label and can’t return the package until I get the label. I don’t know how else to explain this to Woot customer service.
Can someone please help me get the shipping label for the RMA so that I can return the item?
I am sorry for the confusion, however regarding the tracking of returned item, we found the below > tracking :-
UPS : TRACKING NUMBER REDACTED FOR PRIVACY
LINK REDACTED FOR PRIVACY
The return seems processed, however there is no further movement yet, you will see further update soon.
Also, I do see that you have contacted us from an email that is not associated with the account where the order was placed.
For security reasons, we are limited in what we can do when a customer writes in to us from an email that is not on their account. To update your email, please sign in to your Woot account and go to the
dropdown at the top right where your username is and select “Your Account.” From there, go to the
“Account Settings” under your avatar or click on the “Email and Password Settings” link on the left side
of the page.
Keep in mind, you can only have one email per account, so please make necessary changes if your desired email is attached to a different account.
If you need any further assistance on this, please let us know and we look forward to hearing back from
They keep providing me this as if it helps my request: (That is the tracking for my return, that I can’t make because they won’t send me the label to send the item)
I just want the RMA label, please?