Return/Customer Service Email?

[leggomyass]

I’ve been trying for almost 2 weeks to get in contact with someone from customer service. My woot account is associated to an email I no longer have access to, so I can’t access the return label that is being emailed to me. I can’t change the email because I log in to Woot via my Amazon account so I don’t have a specific Woot password which is required to change the email… and I can’t disassociate my Woot account from my Amazon account because every time I try that, it automatically logs me back into this Woot account.

Any idea how to reach out to customer service and indicate that I can be reached at. DIFFERENT email address?

[pepper114]

There’s a new process to get your email updated. Details here.

[UPDATED] Email, email! Have you updated your email?

Hello wooters! We’re on a mission to get you to update your email address on your Woot! account. Did you know that our daily digest, newsletters, customer support emails, and giveaway winner notifications go to the email address on your Woot! account and not your Amazon login email address if used/different? That’s right. Even if you use Login with Amazon (LWA), please keep your email address on your woot.com account up to date. If you have forgotten your Woot! password and no longer have…

And CS only replies to the email address listed on your Woot account, but if you need a return label, explain that you can’t access it and request it be sent to your new address. You won’t get a reply from Woot, but return labels come from UPS.

(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)

[leggomyass]

thank you pepper!! I sent them an email with all that info, but I did not provide a call time. I just re-submitted! Cheers!