Return response

Hi all, I bought a bladeless fan and it was dead upon arrival. I wanted a replacement or a refund. I e-mailed customer service last Tuesday and haven’t heard a response. What is the normal waiting period for a response? This is the first time I have ever had an issue with a product.

Hello. Customer service had some technical issues last week that got them behind. They’re working to catch up.

Wow!! Amazing!! Thanks for the help if you did. I received a response. Appreciated.

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