Hi - I purchased a crossbow. Silly, spur of the moment - not allowed in the country where I live.
I ship my items to Miami as I do not live in the USA, and for the last five years all has been well.
So - step one - return item. Easy. Follow instructions = label + email = sent to shippers to return item.
Wait** - response from shippers, not enough postage to cover return of item.
Step two - refill online form - explain lack of postage -
Reply from WOOT - sorry, we don’t deal with shippers, end of conversation.
Step three - refill online form - explain shippers not the problem, lack of postage is.
Reply from WOOT - sorry to hear your item is broken, not our fault - its the shippers.
Step four - refill online form - not broken, not shippers - LACK OF POSTAGE
Reply from WOOT - sorry for lack of postage, have another form and $6.00 for your trouble.
Nice people - finally.
Send form to shippers - reply - not enough postage - still 3lbs, not 14 lbs as required. AND BTW if you don’t do some thing about this we will destroy your item as unclaimed.
Step five- fill in online form - try to be creative with words - i.e NOT 3lbs - NEED 14lbs
Step five - try facebook messenger hoping human being might be on the end of it. Nope.
Step five - contact shippers to ask them to pay for return item of $29.00, of which I can swop a $6.00 WOOT credit for - not their policy either. They ship. not pay.
Step six. - - – -- - - - ah - write again threatening a lightening bolt strike … no no no …
Step seven - await new response from WOOT. Prepare legal department for action.
Step eight - Write on forum with hope that some one has a phone number to call that has a human on the end of it, or just to check that the human race has not since disappeared.
One meaning of life is to be tolerant - but tolerance does not work when automated systems are in charge, then its fine to rant. WOOT monkeys, they have got that right.
Current status - awaiting reply.