Returns not working?


#1

So woots return policy is supposed to be 30 days, but I need to return an item from my 12/31 order and I cant initiate a return because the system says I’m outside the window? What’s up with that? I have an email in to CS, but sometimes posting in the forum is more effective. Anybody else having trouble with this?


#2

Not sure. Could be we have poor messaging. I’ll ask CS. THANK YOU!


#3

I appreciate that, hopefully that will get things resolved while still in the return window.


#4

I see that CS has already take care of you this morning. I’m talking to the CS manager.

Some items are excluded from self-return and we ask that you contact CS. It can also depend on what you choose in the form.

¯\_ (ツ)_/¯


#5

Just got the email, that’s awesome, thank you/CS so much for being so responsive. Credit where due, I know you all get a lot of grief sometimes, so enjoy some props. I’ve never had a bad experience with you guys.