So mine arrived missing a flow control knob and one of the inside posts is cracked so it leaked all over.
I’m so sorry to hear that. If you haven’t already, please use the Support Form linked at the top of the page to contact customer support for assistance.
I have filled out the form 3 times now and haven’t received any confirmation emails which I assume means something is not making it to you?
No, our email system doesn’t return a confirmation. 
You should receive a response in 24-48 hours, often sooner. Make sure you check those spam folders as we often end up there.
Sounds like it’s been longer than that so I’ll send CS a note.
PS: Make sure you’re checking the email account that you have listed on your woot account and that it’s correct.