Anyone else having trouble with setting this thing up? Followed all the instructions but once I pair up the doorbell camera with the chime and hop over to the app, it tells me I need a firmware update. And the update just fails. Every time.
Tried waiting for the doorbell camera to charge to full, unplugging & replugging chime, power off & on doorbell, delete device from app, delete & redownload app - none of which worked :<
I went to the Roku website and the only mentions of “factory resetting” the camera unit is to locate the reset button on the side or back of the unit. And here’s the kicker - those instructions must be for another model or something because there is no reset button 
ANYWHEREEE
I suspect this has been returned and whoever had it before had already set it up to connect to their account, and since there’s no reset button (on the camera unit, the chime unit has a reset button which I’ve also messed around unsuccessfully) I can’t factory reset it, so it’s not pairing with the chime unit, or something abt it is barring my account from recognizing/accessing it. so like what the crap am I supposed to do abt this
Sorry for the frustrated rant I spent way too long trying to troubleshoot this thing
