Sent the wrong color and can not get a response from customer support. Tread lightly.
I’ll check in with CS for you.
In the meantime, be sure to check your spam/junk folders and that your email address on your account is correct.
Sending out the correct model. Quick turnaround. Nice work, Woot!!
Received the wrong color 
Oh no! I’m sorry! If you haven’t already, please use the Support Form linked at the top of the page to contact customer support for assistance. They should be able to help you out.