If it has a bad pixel, who do I return it t
Here’s our return policy:
Reach out to Woot! Customer Service.
From a browser, use the Woot! Customer Service form.
In the Woot! App, choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
Just found this same monitor on Costco.com for $30 more brand new.
Was going to comment this same thing. If you know someone that is a member, you can just have them order it for you. Not only will a new one be only $30 more, but you’ll probably get it faster.
Woot is generally pretty great, but this is a terrible price for this monitor.
Just got my shipment and it’s not the right monitor. I was sent a lc32f397fwnxza. Not UHD. Anyone else have this issue? I have contacted Woot and waiting for a reply… 
Ugh, that sucks. CS should be able to help you.
I actually just ordered one of these from CostCo today…
Yes, same thing happened to me. I got mine today and was setting it up and I couldn’t figure out why I couldn’t get it to display at 3840 x 2160. Checked the model # in the setting and realized it was different. I just checked here and I’m about to contact support.
I have the same issue, wrong model was sent “C32F397FWN” and it’s only HD/1080p not UHD/4K. Reached out to customer service…
The same model that was mailed to me is available on Amazon refurbed for $200.
SAME they shipped the wrong one!!!
Ditto on the C32F397FWN. Humped this thing all the way to a job site before I figured it out as well.
Exact same thing happened to me. Contacted support. Haven’t heard anything, yet.
Same thing here just arrived UPS and it’s not the right monitor. I was sent a LC32F397FWNXZA. Not a UHD LU32R591CWNXZA. So I seems like more than a few people received the wrong merchandise. The lack of mini DP on the back clued me in to check.
Still haven’t heard back from customer support.
I also was sent a LC32F397FWNXZA, not a UHD LU32R591CWNXZA.
I knew right away it wasn’t the same one since there was the same deal 2 weeks ago and I was purchasing a matching one to go with the one I already got. The deal page was identical, save for a $279 price.
I figured ok, $20 more for the same monitor is fair. So, I ordered one and then told my colleague about what a great deal it was an how much I liked the monitor. He then bought two of them and also received 2 of the wrong product.
Someone really screwed up and misrepresented the product and has damaged Woot’s reputation with me and many others. I don’t want a refund, I want the product I ordered and was promised.
COME ON WOOT, MAKE THIS RIGHT!
@davejlives not sure if you can help but I figured I’d tag you since TT is out.
Or maybe @lioncow can help?
Hi all – Sorry for the mix-up. I have asked the vendor management team about this offer. It was shipped directly from the vendor; sounds like they shipped the wrong ones. Will reply back here when we know more!
an email would have been nice. I spent an hour trying to figure out what was wrong with the monitor.
Same issue here native HD only … spent a while troubleshooting with cables etc. and then checked the model number. No U to be found…Bummer. Hope it gets sorted out.