Samsung Galaxy S10+ (NEW) (1TB) (Factory Unlocked)

Samsung Galaxy S10+ (NEW) (1TB) (Factory Unlocked)

Hey Woot, Help! I just received this today and while the shipping box was fine the phone box looked beaten up. When I opened the box they’re was nothing in it but a D cell battery. Someone obviously scammed this before it was shipped.

It’s also not even the right box, it’s a box for a 128 gig and not 1TB.

What can you do to fix this??

Box pic

Hi there, if you haven’t already done so please reach out to Woot! Customer Service.

From a browser, use the Woot! Customer Service form.

In the Woot! App, choose Account from the bottom navigation and then Support.

Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.

(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)

Don’t panic. The Customer Service people here are good.

It would be a good idea to link them to your post with the pictures.

I’m on mobile, but at the bottom of the post you’ll see a little chain, that will give you the post link.

Thanks. Tried having them call me back but that just left me on hold with no one picking up.

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Their phones don’t work that well and I don’t know if they work at all on the weekends.

Email has always worked for me. Make sure you check your spam folders though. You should hear back in 24-48 hours and if there’s a problem you can anyways post in here and someone on the staff can help.

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