Serene-Life Portable Big Zapper Trap

I ordered this and it came pretty quickly. However when I opened it the collection tray was stuck and jammed in crooked. Also it did not come with the catalyst/bait board. And I don’t know where to get it.

You should contact customer service, if you haven’t already. Please use the Support Form linked at the top of the page to explain the situation. Pro tip: pictures of the problem will be very helpful.