My order came without the rear long axle. I guess that’s they way they fixed this issue of falling off.. Or the small hole in the bottom of the package to fit through that their QA didn’t see. Now waiting on serenelife to honor a warranty…which they won’t because its a Woot, and not an Amazon purchase. Unacceptable since it literally came from Amazon. It has happened in the past, still wonder why I order from here.
This item did not come with a SereneLife warranty. It came with a 90-day Woot warranty. Details in the listing.
Make sure you contact customer service. They’ll have some options for you. Here’s the blurb.
Please reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)
And yet another Wooter’s experience shows Serene life will extend a warranty that they claim not to offer on a Woot-purchased product?
Someone must’ve farted, because I think we’re hearing some crap out of Serene Life. 
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Wheels don’t spin now and the cart is stuck to my carpet. Please advise.
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Set a deluxe meat and cheese tray on it and enjoy your new coffee table.
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She needs some IKEA tote bags. They hold everything.