Bit awkward thing to ask, but what exactly are you grabbing in this picture? 
1 Like
Between Shark and Ninja (Same brand) I own a coffee machine, an immersion blender, vacuum cleaner, and probably a few other products Iām forgetting. Only the coffee machine is less than three years old, and it all works like the day it was new.
Iād love to upgrade to a less-than-eight year old vacuum just because I like new things with shiny newer features, but it will not quit.
I start every small appliance search with āDoes SharkNinja make something in this areaā now.
Sorry you got a bum item but thatās just what it was.
1 Like
Anyone know if this is the av2001 variant with the self cleaning brush roll or the rv2001 without it?
2 Likes
I was wondering that too.
1 Like
Oh geez I didnāt even notice that heās actually sitting on my foot
1 Like
I just got this vacuum in the mail today and it was DOA. Have an error thatās not even listed: flashing green, red, and (!). It would move off the base about 1ft, stop, and then chime. The app also just showed the error (!), but did not list the problem.
Plan to return it.
1 Like
You might try giving it a full overnight charge before giving up on it. Batteries are often shipped drained for safety.
1 Like
A post was merged into an existing topic: Xbox Game Pass Ultimate - 1 Month Membership
Donāt buy it, itās refurbished and it sucks in the not-so-literal vacuum sense. It worked for about 2 days and then stopped working. I contacted SharkRobot for assistance, they did some troubleshooting with me for about 30 minutes and said it had indeed failed and needed to be returned, and since it was a refurbished item they gave me a phone number to call, which is the same number that was on the yellow card that came with the item. I have been calling for 4 weeks now, but no one has answered the phone, I have left messages and no one calls back. Itās their way to get past the 30 days and then you are stuck with a doorstop. Donāt do it, donāt buy it, I do not recommend it, at least not a refurbished one, itās a scam.
1 Like
Nope, no good. Well, the item might be good, but mine failed after 2 days. Whatās no good is the customer service for refurbished items. I have been calling for 4 weeks now and no one answers the phone at the number provided, and they donāt return messages. Now I am past the 30-day window from Woot and have myself an odd-looking and rather large paperweight or door stopā¦donāt buy one.
1 Like
Yeah good luck with the return. Mine worked for 2 days then died. I have been trying for 4 weeks to get a response from the phone number supplied, no one answers and they donāt return messages either. Canāt return it with out and RMA from them, so now I guess we are stuck with an expensive paperweight or doorstop.
1 Like
mine failed after 2 days. Whatās no good is the customer service for refurbished items. I have been calling for 4 weeks now and no one answers the phone at the number provided, and they donāt return messages. Now I am past the 30-day window from Woot and have myself an odd-looking and rather large paperweight or door stopā¦donāt buy one.
1 Like
Nope, no goo, mine failed after 2 days. Whatās no good is the customer service for refurbished items. I have been calling for 4 weeks now and no one answers the phone at the number provided, and they donāt return messages. Now I am past the 30-day window from Woot and have myself an odd-looking and rather large paperweight or door stopā¦donāt buy one.
1 Like
Sorry for the problems. Not sure who youāre calling but our CS phones arenāt active at this time.
Please use the support form to reach out to Woot! Customer Service. To speed things up, let them know if you prefer a return/refund or a replacement (if possible).
Please allow 24-48h for them to respond.
Browser: Use the Woot! Customer Service form.
Woot! App: Choose Account from the bottom navigation and then Support.
Self-Return: Items without Li-Ion batteries can be self-returned within 30 days. Go to your Order Details to get started. The return label will be emailed from UPS.
Note: Woot! Customer Service replies go to the email address on your Woot! account, not your Amazon login email if used/different.
1 Like
I want to add: I contacted Woot and they sent me a replacement and the replacement has been working just fine. So far, the vacuum seems to work as intended.
I have some issues with the app, and the vacuum often ignores itās map and goes out of boundary. However, looking at reviews elsewhere, the issues I have are common and not related to the unit being a refurb.
3 Likes
Was there just one?
1 Like