Hi there. CS isn’t on the forums so make sure you reach out to them via the support form.
It was supposed to be the liquid. It’s possible one [or more] Amazon warehouses have it stowed in the wrong place.
Here it is on Amazon:
https://www.amazon.com/Simpleaf-All-Purpose-Non-Toxic-Eco-Friendly-Unscented/dp/B096YSMHWB
I did. I referred them to the earlier post so they have a picture of what they sent me since the “Email Us” button doesn’t have an option to provide images.