Slick Desktops & Laptops for Gaming

I bought “Dell Alienware 17 R1 17.3” Gaming Laptop, Anti-Glare Full-HD Display, Intel Core i7-4930MX Quad-Core 3.0GHz, 32GB DDR3, 4x256GB SSD, NVIDIA GTX880M 8GB, 802.11ac, Bluetooth, Win7Ultimate" from Woot

Problems:

  1. There are no SSD but 2 SCSI drives
    (4 missing SSDs)

  2. Woot customer service is NOT responding to the questions, without reading my request they seem to have a standard reply “Contact Dell”

  3. Service tag on the laptop does not match Woot as purchaser on Dell system, so Dell will not provide support

I am really stuck with this painful experience. Is anyone else having the same issue?