I was excited to have something to help clear the front walkway during light snows.
If you bought one of these, make sure you check it well before you expect to need to use it, glad I did!
The battery pack in mine arrived completely cracked & smashed open (in several places) with all of the insides exposed.
The main power cord that runs down the inside of the pole/unit is extremely frayed at the connection points, and I would be very worried about it shorting out or maybe even shocking the user.
Horrible condition for a “reconditioned” item to be sent.
Sad Wooter (yes, I already sent a note off to customer service)
I’m very sorry about that. Does it look like the damage happened during shipment?
No, I don’t think so.
The double-box was in fairly decent condition.
No damage at all on the outer box, although there was one spot where the pole had cut through the cardboard of the inner box a little bit.
And there is definitely no way the interior frayed cord could have happened from miss-handled shipping
Thank you for the extra pics. I want to pass this on to our buyer.
CS will help you out.