Warranty support is total garbage!
My parents bought one of these from Woot last August, and upon recent installation, we quickly discovered that one of the two flat internal HDMI cables is bad. Easy to test by swapping cables and then trying other devices.
Step 1 - Called the Sony phone number published in the manual that came in the box (866-850-8295). The person at Sony had trouble finding the model number, but eventually found it. He explained that Sony no longer supports this model number and referred me to another phone number (800-713-4022). This number was answered by some oil delivery company’s answering service!
Step 2 - Called back the original Sony number published in the manual (866-850-8295), where they again referred me to the same bad phone number. He did not believe me when I stated it was a trucking company answering service, so I had to insist that he call this phone number himself to verify that it goes to an oil trucking company. So then I was assigned a case number and told that I’d be called back in a few days.
Step 3 - Sony called back in a few days and was told that they are still investigating the issue and somebody from Proforma would call me within 24 hours. (Proforma never called)
Step 4 - Sony called a week later and left a message to call them back. Hold times are ridiculous so I went to the Internet.
Step 5 - Searched Sony website and the Sony search engine points this exact model number to a DEAD website at proformahome.com
Step 6 - Came back to this Woot offer and clicked on "Warranty: 1 Year Sony" link which goes to a PDF. Looking at this PDF, it refers to yet another DEAD website at: proformamounts.com and the same Sony phone number (866-850-8295) where they claim they’re not the department that supports this model.
Step 7 - Went to website posted at the beginning of this Woot discussion, cableconceal.com. This 2013 website is still live but contains no warranty support, or contact information.
Step 8 - Clicked on the “user manual” link at the cableconceal.com website and found a new phone number (1-626-939-4226) that only gives a very fast busy signal and appears to be dead.
So that’s where I’m stuck and not happy about Woot advertising a warranty that contains nothing but garbage contact information and runaround.